“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw
How This Mini-Book Can Help You
Whether you are onboarding onto a new team or just looking to sharpen your day-to-day messaging, this book gathers the communication patterns that tend to make the biggest difference in technical workplaces.
The first two chapters cover the platforms where most conversations happen: Slack and Microsoft Teams. The remaining chapters are platform-agnostic: everyday tech vocabulary, ready-to-use message templates, and a structured approach to incident response communication.
Pick the chapter that matches what you need right now, or read them in order for a full overview.
Chapters Overview
- Chapter 1: Platform Essentials: Slack: Themes, channels, user groups, search, and best practices.
- Chapter 2: Platform Essentials: Microsoft Teams: Teams hierarchy, channels, tags, search, meetings, and best practices.
- Chapter 3: Tech Expressions and Everyday Language: Common phrases you will hear in stand-ups, code reviews, and team chat.
- Chapter 4: Message Templates: Copy-paste templates for meeting absences, time off, and status updates.
- Chapter 5: Incident Response Communication: Channel selection, escalation paths, severity definitions, and post-incident checklists.